Frequently Asked Questions
Everything you need to know about our premium home essentials.
What is the standard delivery timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the UK.
What is your return policy for bedding and textiles?
For hygiene reasons, bedding and textiles can only be returned if they are unused, in their original packaging, and within 30 days of purchase.
Are Oxford Homeware products machine washable?
Most of our linens and towels are machine washable. We recommend checking the care label on each specific product for precise temperature and drying instructions.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we primarily ship within the UK. Please contact our customer service team for specific inquiries regarding international delivery rates and availability.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery.